These Terms and Conditions govern the provision of man and van services, removals, collections, deliveries, and related transport assistance offered under the trading style Man With Van Swiss Cottage. By making a booking, you confirm that you have read, understood, and agreed to these terms. They are designed to set out the basis on which services are supplied, including the booking process, payment arrangements, cancellation rules, liability limits, waste handling requirements, and the legal framework that applies to the service.

For the avoidance of doubt, these terms apply to all customers, whether the service is arranged for a single item move, a partial load, a full property relocation, or the movement of goods between locations. The wording man with van Swiss Cottage, Swiss Cottage van service, and similar variations may be used throughout this document for clarity, but all refer to the same service provider and service arrangement. Nothing in these terms affects any rights you may have under applicable consumer law that cannot be excluded by contract.

A booking may be made by agreeing a service request and confirming the essential job details, including the collection address, delivery address, access conditions, preferred date and time, the type and quantity of items, and any special handling needs. The customer must provide accurate, complete, and current information. If the details supplied are incomplete or materially incorrect, the service provider may revise the quote, alter the schedule, or decline to proceed if the job cannot be performed safely or lawfully on the original basis.

The quotation provided before the job is accepted is usually based on the information supplied by the customer. It may take account of estimated labour time, distance, waiting time, parking constraints, vehicle requirements, and any additional handling needed for stairs, long carries, or awkward access. Unless expressly stated otherwise, a quote is not fixed where the actual job differs from the description provided. Any extra charges arising from changed circumstances will be explained where reasonably practicable before work continues.

Acceptance of a booking may be evidenced by written confirmation, electronic confirmation, message exchange, or any other clear record that the job has been agreed. The customer is responsible for checking that the booking details are correct. Where a deposit is requested, the booking is only secured once the deposit has been paid and confirmed, unless otherwise stated. The service provider may refuse a booking where the work appears unsafe, unlawful, beyond the available vehicle capacity, or outside the scope of the business.

The customer must ensure that the items to be moved are ready at the agreed time and in a condition suitable for transport. Goods should be packed securely unless packing has been expressly included in the service. The customer should clearly identify fragile or valuable items and notify the service provider in advance of any items requiring special care. The service provider is entitled to rely on the customer’s description of the load and access conditions when planning the job.

Payment terms will be set out at the time of quotation or confirmation. In most cases, payment is due on completion of the service unless a deposit or advance payment is required. The service provider may accept bank transfer, card payment, cash, or another agreed method. Where payment is made by bank transfer, cleared funds must be received in accordance with the agreed deadline. The service provider is not obliged to release goods, complete final unloading, or conclude the service until payment has been received in full, where such a condition has been clearly stated in advance.

Any deposit paid in advance forms part of the total fee unless the booking is cancelled in accordance with these terms. Deposits may be used to cover administrative costs, vehicle scheduling, and time reserved for your job. If the customer requests additional services on the day, such as extra lifting, additional stops, or extended waiting, these may be charged separately. The customer remains responsible for all agreed fees, including any reasonable costs arising from incorrect information, delays caused by the customer, or changes requested after the booking has been accepted.

All prices are subject to the exact scope of the work. Where the service is hourly, time may be calculated from vehicle arrival at the collection point until completion of unloading or return travel if specified in the quote. Where the service is fixed price, the price applies only to the agreed work and route. VAT or other taxes, if applicable, will be included or added in accordance with the quotation or invoice. Late or missed payments may result in additional recovery costs where permitted by law.

Cancellation rules depend on when the customer notifies the service provider. If the customer cancels before the reserved date, the service provider may retain part or all of any deposit to cover lost time and administrative costs, depending on the notice given and any non-refundable arrangements already made. Cancellations made at short notice may attract a higher charge, especially where a vehicle or team has already been allocated and cannot be rebooked.

If the customer is absent, unprepared, or unable to provide access at the agreed time, this may be treated as a late cancellation or failed attendance. In such cases, waiting time, return travel, and any wasted costs may be charged. The service provider may also cancel or suspend the job if weather, road closures, unsafe premises, or other events make performance impractical or dangerous. Where the service provider cancels for reasons within its control, any prepaid amount for undelivered services will ordinarily be refunded, subject to any lawful deductions already incurred.

Customers are encouraged to give notice as early as possible if a change is required. Rescheduling may be permitted at the service provider’s discretion and subject to availability. A rescheduled booking may be treated as a new booking where the original slot cannot be retained. For business planning purposes, the service provider may need to decline repeated short-notice changes or requests that materially alter the original scope of the job.

Liability is limited to the extent allowed by law. The service provider will take reasonable care when handling goods, but the customer is responsible for ensuring that items are suitably packed, labelled, and declared. The service provider is not liable for loss or damage arising from poor packaging, concealed defects, pre-existing damage, unsuitable access, unstable stacking, or the inherent nature of the item moved. This includes, without limitation, items that are fragile, breakable, perishable, hazardous, or susceptible to movement damage unless special arrangements have been expressly agreed.

The customer must remove or secure valuables, cash, jewellery, confidential documents, keys, data devices, and similarly sensitive items before the service begins, unless the service provider has expressly agreed in writing to handle them. The service provider will not be responsible for indirect or consequential losses, such as loss of profit, missed appointments, business interruption, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Any claim for damage or loss should be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the job. The customer should provide evidence of the issue, including photographs, item descriptions, and proof of value where relevant. The service provider may inspect the item or request further information before deciding whether liability is admitted. Where liability is established, the service provider may choose to repair, replace, or compensate the item up to a reasonable amount reflecting the direct loss proven.

Waste regulations must be followed at all times. The service provider will only transport waste, rubbish, or unwanted items where doing so is lawful and expressly arranged. The customer must accurately describe any material to be removed, and must not present controlled waste, hazardous waste, clinical waste, asbestos, chemicals, paint, gas cylinders, electrical items requiring special treatment, or any other regulated material unless the service provider has confirmed that it can lawfully be handled and transported. The customer is responsible for ensuring that any waste transfer requirements are satisfied.

Where the service includes disposal or clearance, the customer acknowledges that waste must be transferred and processed in accordance with applicable environmental law and waste carrier requirements. The service provider may ask the customer to confirm the origin and nature of the waste, and may refuse to collect materials that are not declared accurately. Illegal dumping, fly-tipping, or misdescription of waste is strictly prohibited. If the customer insists on unlawful disposal or provides misleading information, the service provider may terminate the job immediately and report the matter where required by law.

For waste collections, the customer may be asked to separate recyclable items from general rubbish or to provide access details for lawful disposal locations. The service provider may pass on disposal fees, tipping charges, or site charges where these are part of the agreed service or arise from the nature of the materials collected. The customer accepts responsibility for the accuracy of all waste descriptions and for any penalties, losses, or claims resulting from false, incomplete, or misleading information supplied by the customer.

The customer must provide safe and suitable access to the premises, including parking arrangements where necessary. Any permits, permissions, concierge approvals, loading restrictions, or building rules required for the job are the customer’s responsibility unless otherwise agreed. If access is delayed or the vehicle cannot park legally and reasonably near the premises, extra time or additional charges may apply. The service provider may refuse to carry items where the route, weight, or size of the load presents a risk to persons, property, or the vehicle.

Customers must ensure that floors, walls, lifts, stairways, and communal areas are fit for the movement of goods and protected where needed. The service provider will take reasonable care, but it is the customer’s responsibility to inform the provider of any access features that may increase the risk of damage, such as narrow corridors, steep stairs, weak flooring, or limited lift capacity. If the customer asks for work that is likely to cause damage without proper protection, the provider may decline the request or proceed only at the customer’s risk and direction, where lawful.

Any estimate of time, route, or completion is given in good faith but is not a guarantee unless expressly stated. Delays caused by traffic, weather, road incidents, authority checks, access issues, or customer-related delays do not usually give rise to compensation. The service provider may use substitute vehicles or personnel of equivalent standard where needed to complete the booking. This may occur, for example, if the original van becomes unavailable through breakdown or unforeseen operational difficulty.

These terms may be updated from time to time to reflect operational changes or legal requirements. The version in force at the time of booking will normally apply to that booking unless a change is required by law. If any term is found to be invalid or unenforceable, the remainder will continue in full force so far as permitted by law. No waiver of any term will be effective unless clearly stated and agreed.

The agreement between the customer and the service provider is personal to the booking and may not be transferred without consent. The service provider may subcontract parts of the service where necessary, provided that reasonable care is taken in selecting suitable personnel or contractors. Any subcontracting will not reduce the customer’s obligations under these terms. The customer must not request or encourage any unlawful act, unsafe lifting, breach of traffic rules, or concealment of the true nature of items being moved.

In the event of a dispute, both parties should first attempt to resolve the matter informally and in good faith. If agreement cannot be reached, the matter may be referred to the courts with jurisdiction under the governing law clause below. These terms are intended to be fair and reasonable and to reflect the practical realities of a man with van in Swiss Cottage service, including short-notice scheduling, variable access conditions, and the transport of household or business goods.

The governing law of this agreement is the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or proceedings arising from or connected with these terms, the booking, the service provided, or any related matter, unless mandatory consumer law provides otherwise. The parties agree that English law will determine the interpretation and enforcement of the contract, including questions of liability, payment, cancellation, and waste compliance.

By proceeding with a booking for Man With Van Swiss Cottage, the customer confirms that they have authority to enter into this agreement and that all information provided is true to the best of their knowledge. The customer also confirms that they understand the nature of the service, accept the pricing basis offered, and agree to comply with any reasonable instructions given for the safe and lawful completion of the job. These terms form the entire agreement between the parties in relation to the booking unless varied in writing.